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New visits procedure

31 May 2021

Further to the SCSA’s recent announcement regarding further easing of restrictions to care homes, we are happy to announce new procedures related to visits by relatives, as of Friday 4th June 2021:

1. One visitor per resident will be allowed to visit a resident in their room, floor lounges/terraces and gazebo area. Relatives are not allowed to access the dining room

We will be offering three designated time slots for these visits with each visiting time slot being that of 30 minutes. All visitors visiting their relatives in their room, floor lounges/terraces and gazebo area need to be fully vaccinated. The vaccination card needs to be presented at the reception desk.

Entrance remains SOLELY through the Main Simblija Gate. No visitors will be allowed through Hilltop Gardens. Booking is NOT required for these visits so it is imperative that families and friends liaise well between themselves to decide who will be visiting when, in order for there not be any misunderstandings.

Relatives may visit residents ONLY in the following times:

  • 11am to 11:30am,
  • 3pm to 3:30pm,
  • 5pm to 5:30pm.

Relatives who are unable to present the vaccination card/certificate will NOT be admitted in accordance with SCSA regulations.

2. On arrival, visitors will be asked to sign the log book at reception and have their temperature checked. At the end of the visit, relatives will be asked to sign themselves out in the log book before leaving the care home.

3. Mask wearing and social distancing are to be respected at all times during the visit.

4. Any relatives who are not vaccinated, or who wish to visit in groups of up to four people, may still make use of the visiting room by booking through our online booking system.

Further release of restrictions will be done on the 14th June 2021. These will be communicated to you in due course.

Please be aware that the management is taking all reasonable steps to protect our residents’ health, whilst keeping to the guidelines given by the SCSA. Our residents have been through a lot and whilst we know that you are impatient to see them, caution is still being asked of you so that everyone continues to benefit. We cannot do this without your cooperation and compliance.

Charmaine Montesin

General Manager
AX Care